MOTI Technologies, LLC (“MOTI,” “we,” “us,” “our”) provides a platform connecting service professionals (“MOTI
Pros”) with clients via video calls, messaging, booking, and payments (the “Services”). Protecting user privacy
and complying with applicable laws is core to how we operate.
What Information We Collect
Account and Profile Information
Name, email address, phone number, profile photo or username, and other basic identity details when you sign
up or update your profile.
Contacts and Address Book
With your permission, MOTI may access your device’s address book or contact list to suggest potential MOTI
connections. We upload contact identifiers (such as phone numbers or email addresses) only for matching and
suggestion purposes.
We do not retain your full address book indefinitely or publish your non-MOTI contacts to other users.
Usage, Session, and Analytics Data
Information about how you use the Services, such as login timestamps, screen navigation, session durations,
video-call start and end times, and device activity metrics.
Crash logs, performance diagnostics, and aggregated analytics to help improve the app and Services.
Call and Session Metadata
MOTI retains metadata about video/audio calls: who participated, when, how long, and whether recording
was enabled (if consented to).
If a session is recorded (with consent), MOTI may retain file references, timestamps, and related
metadata. Actual storage, viewing, or sharing of the recording is controlled by the user making the
recording.
Payment and Billing Information
MOTI facilitates payments via third-party processors (e.g., Stripe). We collect and transmit necessary
billing and bank/account identifiers, but we do not store your full credit card or bank account numbers
on our systems.
MOTI deducts platform fees as disclosed; clients or MOTI Pros receive or pay net amounts as calculated
after fees.
Support and Communications
If you contact MOTI for customer support or otherwise communicate with us, MOTI may retain copies of
communications, attachments, and any user-provided information.
Device and Technical Information
IP address, device type/model, operating system version, app version, advertising or device identifiers (if
permitted under your settings), timestamps, and related system metadata.
We may use cookies, local storage, and mobile-app analytics tools for operational and diagnostic purposes.
How We Use the Information
We use personal data for the following purposes:
To deliver and improve MOTI Services — user authentication, booking, call routing, scheduling, connection
suggestions, and user interface optimizations.
To enable MOTI Pros and clients to connect — matching, suggesting contacts, facilitating communication, and
supporting video sessions.
To manage payments and fees — authorizing transactions, calculating platform fees, resolving disputes, and
preventing fraud or unauthorized transactions.
To detect, prevent, and investigate fraud, abuse, and illegal activity or other violations of our Terms of
Use or applicable laws and regulations.
To support users — responding to technical issues, customer service requests, policy violations, and user
inquiries.
To conduct analytics, product research, and service improvements — including monitoring system performance,
crash diagnostics, and aggregate usage patterns.
To comply with legal obligations — responding to lawful requests, court orders, subpoenas, or other legal
process, and cooperating with law enforcement or regulators when required.
How We Share Information
MOTI does not sell personal data. Information may be shared in the following situations:
With user consent or direction — for example, when a user explicitly permits MOTI Pros to view certain
profile information or to store or share session recordings.
With trusted third-party service providers who perform functions on MOTI’s behalf (e.g. payment processors,
analytics, crash-reporting, cloud storage, customer support). We require these providers to abide by
data-processing and confidentiality obligations.
For legal and safety purposes — if required by law, court order, subpoena, or regulation, or to protect MOTI
or its users from fraud, abuse, or other harm.
In connection with mergers or acquisitions — should MOTI or its assets be sold or transferred, personal data
may be part of the transferred assets. The acquiring entity must agree to honor this Privacy Policy or a
successor policy.
In de-identified or aggregated form — we may combine information so that it no longer identifies individual
users, then use or share it for analytics, research, or product improvement.
Retention of Your Information
We retain user information as long as it is necessary to provide MOTI Services, comply with legal or
regulatory obligations, enforce our agreements, resolve disputes, and prevent fraud.
If you close or deactivate your account, MOTI will delete or anonymize most personal data from active
systems within a reasonable timeframe, while retaining necessary transactional records or metadata for
legal, financial, or fraud-prevention pu
rposes.
MOTI may retain limited backup copies of data for a reasonable period or where required by law, but access
will be restricted.
Security
We apply industry-standard security measures, including encryption of data in transit (TLS/SSL), secure
authentication practices, access-controls, firewalls, secure key management, and regular data-security
reviews.
Internal access to personal data is limited to MOTI personnel or contractors who need it to perform their
jobs, and those parties must follow confidentiality policies.
No system is fully secure. While MOTI takes reasonable steps to protect your data, MOTI cannot guarantee
absolute security against every possible threat.
Your Choices and Rights
Depending on your location and applicable law, you may have certain rights and choices regarding your
personal information:
Account settings: you can review and update personal data through your profile or account settings.
Closing your account: you can deactivate or delete your account, and request deletion or anonymization of
personal data, subject to legal and operational retention obligations.
Access and correction: you may request a copy of the personal data MOTI holds and ask to correct
inaccuracies.
Object to or limit data processing: in jurisdictions that provide such rights, you can ask MOTI to restrict
or stop certain uses of your data.
Data portability: where required by law, you may request a machine-readable export of your personal data.
Opt-out or revoke consent: you may revoke consent for things like address-book syncing, analytics tracking,
or optional services, by changing app permissions or contacting MOTI Support.
Contact MOTI: to exercise your rights or make a request concerning your personal data, contact MOTI at
support@motiapp.com (or the designated privacy contact).
International Transfers
MOTI operates servers and uses service providers located in the United States and potentially in other
countries. If you access MOTI from outside the U.S., your data may be transferred across borders.
MOTI takes commercial and contractual steps to ensure that transferred personal data continues to be
protected in a manner consistent with this Privacy Policy and applicable legal requirements.
Children
MOTI is intended for users aged 18 or older. We do not knowingly collect personal data from minors under 18.
If MOTI becomes aware that a minor under 18 has provided personal data without parental consent, MOTI will
delete that data as required by law.
Updates to This Policy
MOTI may update this Privacy Policy from time to time to reflect changes in our services, legal obligations,
or best practices.
If MOTI makes material changes, we will provide notice via email, in-app notification, or a prominent notice
on the MOTI website.
Continued use of MOTI’s Services after the effective date of the updated policy constitutes your acceptance
of the changes.
Contact Us
If there are any questions, concerns or requests related to this Privacy Policy or MOTI’s data practices, please
contact us at support@motiapp.com.